Metal components, glass pieces and finish samples

QUALITY REQUIREMENTS

Quality Control for Your Custom Order

For custom lighting, metal and glass products, a useful quality review starts with an agreed reference. Tell JSP which dimensions, appearance, functions and documents matter to your order, so the relevant checks can be discussed before production.

Approved Reference
Defined Check Criteria
Relevant Records
Clear Issue Details

Product - Identify the model or drawing revision.
Criteria - Agree the requirements to be checked.
Evidence - Confirm which records apply to the order.

Discuss Quality Requirements

Define What Needs to Be Checked

Use the points below to discuss an inspection scope suited to the product and its intended use. Check methods, acceptance criteria and sampling arrangements need to be agreed for the order.

Dimensions and Fit

Identify critical dimensions and connection points in the drawing. Agree tolerances where fit matters, such as mounting points or adjoining metal components.

Appearance and Finish

Use an approved finish reference where available. For metal and glass, clarify acceptable surface appearance, edges and visible variations.

Function and Intended Use

For lighting, specify the electrical configuration and required safety evidence. For glassware, state whether it is decorative or intended for food contact.

Packing and Identification

Discuss protection for fragile parts, packing quantity and item labels. Make sure the required items can be identified when the shipment is received.

Records and Release

Identify which results need to be recorded and who reviews them. Agree how unresolved differences will be addressed before shipment.

Check the Evidence Against Your Product

A document is useful only when its scope matches the product or order being discussed. Ask which records are available and check the details below.

Approved Drawing or Sample

Check the drawing number, revision and approval date. Confirm that the reference reflects the configuration and finish you are ordering.

Inspection Record

Check the order or item reference, inspection date, checked characteristics and recorded results. Clarify any exclusions or open findings.

Test Report or Certificate

Check the issuing body, report identity, tested model or configuration, and stated standard. Confirm its relevance to the destination market; one document should not be assumed to cover every product.

Packing and Item Record

Check the item description, quantity, packing identification and any agreed packing photos. Confirm that the records relate to the shipment being reviewed.

WHEN SOMETHING DIFFERS

Make Quality Concerns Specific

Identify the Difference

Send the order or product reference, affected quantity and clear photos. Describe what differs from the agreed drawing, sample or specification.

Compare the Reference

State the requirement and the observed result side by side. Ask which further measurements or evidence are needed to assess the issue.

Agree the Next Action

Confirm the responsible contact, the agreed action and how completion will be checked. Record any revised approval or shipment decision in writing.

Questions About Inspection and Records

Confirm the requirements for your specific product before relying on a report or arranging an inspection.

Does one test report cover every custom product?

Not necessarily. Compare the tested model and configuration with your proposed product. Changes to materials, components or intended use may affect which evidence is relevant. Confirm the scope before ordering.

Can I request an inspection record before shipment?

Tell JSP which checks and records you require when discussing the order. Ask what can be provided, when it will be available and whether any additional arrangements are needed.

Can I arrange a third-party inspection?

Ask JSP to confirm access, timing, inspection scope and responsibilities before booking. Do not assume that every inspection method or schedule can be accommodated.

What should I send if I find a quality issue?

Include the product or order reference, affected quantity, photos and the specific requirement that appears not to have been met. This provides a clear starting point for reviewing the concern.

Clarify Quality Requirements Before You Order

Send the product reference, intended use and destination, together with the checks or documents you need. JSP can discuss which information is relevant and available for your enquiry.

Product or Drawing Reference
Intended Use and Destination
Required Checks and Acceptance Criteria
Requested Documents
Order Quantity and Target Schedule

Discuss Your Inspection Requirements

Tell us what needs to be verified. For a quotation, individual products are quoted within 6 hours and engineering projects within 2 days.